Every LUPEORO piece comes with a 90-day quality guarantee, counted from the day you receive your order. Our own design team creates every design, we keep strict control over our raw materials, and each piece passes our own quality inspection, including impact and wear tests, before it ships. After it reaches you, we stand behind it.
What the guarantee covers
- Workmanship defects: for example a stone that comes loose, or a clasp, link or solder joint that fails under normal use.
- Material problems: a flaw in the metal, the plating, the enamel or the stones.
- Fading or discoloration of the finish.
What it does not cover
- Normal wear and tear, such as fine scratches, scuffs and small dents from everyday wear.
- Accidental damage, such as dropping, crushing, pulling or catching the chain.
- Lost pieces, or repairs and changes made by someone else.
How to make a claim
- Email contact@lupeoro.com within 90 days of receiving your order, with your order number and clear photos of the problem.
- We reply within 1 business day and work out the solution with you.
- If the problem is covered, we exchange the piece for the same design, or a design of similar value if it is out of stock, or refund it if no replacement is available.
14-day exchanges
Changed your mind? You can exchange an unworn piece in its original packaging within 14 days of delivery. We do not offer refunds for a change of mind. See our exchanges page.
Arrived damaged, faulty or wrong?
That one is on us. Send us photos and we will send a replacement or refund you in full, shipping included.
Your satisfaction is what makes us happiest.